Last Updated: [2026.03]
This Return & Refund Policy explains how GLORILUM handles returns, refunds, replacements and product issue claims for decorative glass bulbs, Edison bulbs, T30 tube bulbs, custom filament bulbs, custom letter bulbs, colored filament bulbs, OEM/ODM products and project-based lighting orders related to www.glorilum.com.
GLORILUM mainly serves international B2B customers, including lighting brands, wholesalers, distributors, contractors, designers and commercial project buyers. Because many of our products are customized, project-based or produced according to confirmed specifications, returns and refunds are handled based on the product type, order status, customization level and written agreement between GLORILUM and the customer.
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General Policy
GLORILUM aims to provide reliable decorative lighting products and reasonable after-sales support.
Returns, refunds or replacements may be considered only under certain conditions, such as confirmed product defects, incorrect products supplied by GLORILUM or other issues verified according to the confirmed order specifications.
Submitting an inquiry, confirming a quotation, approving a sample or placing a custom order means the customer understands that custom lighting products may not be eligible for return or refund unless there is a confirmed quality issue or written agreement.
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Custom and Project-Based Products
Many GLORILUM products may involve custom glass shapes, glass colors, filament patterns, filament colors, voltage options, dimmable versions, lamp bases, packaging designs or private-label requirements.
Customized products, OEM/ODM products, approved samples and bulk orders produced according to confirmed specifications are generally not eligible for return or refund unless there is a confirmed manufacturing defect or GLORILUM supplied products that clearly do not match the confirmed order details.
Customers are responsible for reviewing and confirming all important details before production, including:
Product model
Glass shape and size
Glass color and finish
Filament pattern and filament color
Voltage requirement
Dimmable or non-dimmable version
Lamp base
Fixture compatibility
Packaging requirements
Quantity and delivery details
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Sample Orders
Samples are often developed or shipped for visual review, brightness testing, fixture matching, glass color confirmation, filament effect checking and project approval.
Sample fees and sample shipping costs are generally non-refundable once samples have been produced or shipped, unless otherwise agreed in writing.
If a sample has a confirmed manufacturing defect, GLORILUM may provide reasonable support such as replacement, repair guidance, credit or other agreed solution depending on the case.
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Bulk Orders
For wholesale orders, OEM/ODM orders and custom project production, returns or refunds are usually not accepted after production has started or goods have been completed according to confirmed specifications.
If the customer requests changes after order confirmation, such changes may affect cost, production time, delivery schedule and refund eligibility.
If an order has not entered production, cancellation or refund requests may be reviewed based on the actual order status, material preparation, customization work, sample development, packaging preparation and written agreement.
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Eligible Return or Refund Situations
GLORILUM may review return, refund or replacement requests in the following situations:
Products have confirmed manufacturing defects
Products supplied are clearly different from the confirmed order specifications
Wrong product model was shipped by GLORILUM
Wrong voltage, lamp base or configuration was supplied by GLORILUM against the confirmed order details
Significant quality issue is verified with clear evidence
Damage or shortage is confirmed according to the agreed shipping terms and responsibility
Each claim will be reviewed based on order records, confirmed specifications, photos, videos, packaging condition, shipping terms and communication history.
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Non-Eligible Return or Refund Situations
Returns or refunds may not be accepted in the following situations:
Customer changes mind after order confirmation
Products were produced according to confirmed specifications
Customized products have already entered production
Customer approved the sample before bulk production
Customer provided incorrect product requirements
Customer selected the wrong voltage, lamp base or dimming version
Products were damaged by incorrect installation or misuse
Products were used with incompatible fixtures or dimmers
Products were altered, repaired or modified without approval
Products were damaged during customer-side handling, storage or installation
Minor glass color, shape, finish or lighting effect variation within normal production tolerance
Damage caused by incorrect voltage, unstable power supply or unsuitable use environment
Delay caused by customs, logistics, weather, holidays or force majeure events
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Glass Product Variation
Decorative glass bulbs and custom lighting products may have minor variations in glass color, glass thickness, shape, finish, filament position, glow effect or visual appearance.
These variations may be caused by production process, batch differences, glass forming, lighting environment, photography or screen display.
Minor visual differences within normal production tolerance are not considered defects and do not qualify for return or refund unless they clearly exceed the confirmed specifications or agreed quality standard.
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Damaged Products During Shipping
If products arrive damaged, customers should inspect the shipment as soon as possible after delivery and keep the original packaging.
Please provide the following information:
Order number or invoice number
Photos of outer cartons
Photos of inner packaging
Photos or videos of damaged products
Quantity affected
Description of the issue
Delivery date
GLORILUM will review the issue based on the shipping terms, packaging condition, logistics records and evidence provided.
Depending on the confirmed responsibility and agreement, possible solutions may include replacement support, partial replacement, logistics claim assistance, credit or other reasonable commercial support.
Shipping damage claims should be reported within a reasonable time after delivery.
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Missing or Incorrect Items
If any items are missing or incorrect, customers should contact GLORILUM promptly with the order number, product details, photos, packing list and a clear description of the issue.
After review, GLORILUM may arrange replacement, resend missing items, provide credit or offer another reasonable solution if the issue is confirmed to be caused by GLORILUM.
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How to Request a Return, Refund or Replacement
To request return, refund or replacement support, please contact GLORILUM with the following information:
Order number or invoice number
Product model and quantity affected
Clear description of the issue
Photos and videos showing the problem
Photos of packaging and shipping cartons if applicable
Voltage, fixture and installation details if the issue is related to product performance
Any relevant communication or confirmed specifications
GLORILUM may request additional information to evaluate the claim accurately.
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Review and Approval
All return, refund and replacement requests must be reviewed and approved by GLORILUM before any product is returned.
Customers should not return products without written authorization from GLORILUM.
Unauthorized returns may not be accepted, processed or refunded.
If a return is approved, GLORILUM will provide return instructions, shipping details and any applicable conditions.
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Refund Method
If a refund is approved, the refund method and amount will be confirmed based on the original payment method, order agreement, product condition, issue responsibility and actual costs already incurred.
Refunds may not include sample fees, customization costs, tooling costs, packaging costs, shipping fees, customs duties, import taxes, bank charges or third-party fees unless otherwise agreed in writing.
Refund processing time may vary depending on payment method, bank processing time and international transaction requirements.
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Replacement or Credit
In many B2B and custom project situations, replacement or credit may be more suitable than a direct refund.
Depending on the confirmed issue, GLORILUM may offer:
Replacement products
Replacement parts where applicable
Partial replacement for affected quantity
Credit toward a future order
Repair guidance
Technical troubleshooting support
Other agreed commercial support
The final solution will depend on the product type, issue type, order agreement and project situation.
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Customer Responsibility
Customers are responsible for confirming product specifications, voltage, lamp base, dimming requirement, fixture compatibility, installation conditions and application environment before order confirmation.
Customers are also responsible for proper handling, storage, installation and use of the products after delivery.
GLORILUM is not responsible for product issues caused by incorrect use, wrong installation, unsuitable fixture, wrong voltage, incompatible dimmer, customer-side damage or unauthorized modification.
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Relationship with Other Policies
Warranty-related issues may be handled according to our Warranty Policy.
Shipping damage, missing items and logistics-related issues may be handled according to our Shipping & Delivery Policy.
For OEM/ODM projects, wholesale orders or custom lighting projects, specific return and refund terms may also be included in a quotation, invoice, purchase order, contract or written agreement. If there is any conflict, the written project agreement shall apply.
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Updates to This Return & Refund Policy
GLORILUM may update this Return & Refund Policy from time to time to reflect product updates, business practices or project requirements.
The updated version will be posted on this page with a revised “Last Updated” date.
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Contact Us
If you have any questions about this Return & Refund Policy or need after-sales support, please contact us:
GLORILUM
Website: www.glorilum.com
Email: sales@glorilum.com
