Shipping & Delivery Policy

Last Updated: [2026.04]

This Shipping & Delivery Policy explains how GLORILUM handles shipping, delivery and logistics arrangements for samples, wholesale orders, OEM/ODM projects and custom decorative lighting products ordered through business communication related to www.glorilum.com.

GLORILUM provides decorative glass bulbs, Edison bulbs, T30 tube bulbs, custom filament bulbs, custom letter bulbs, colored filament bulbs and project-based lighting products for international B2B customers, including lighting brands, wholesalers, distributors, contractors, designers and commercial project buyers.

1. General Shipping Information

GLORILUM ships lighting products, samples and project orders according to the confirmed quotation, proforma invoice, purchase order or written agreement between GLORILUM and the customer.

Because many of our products are decorative glass lighting products or customized project items, shipping details may vary depending on product type, order quantity, packaging requirements, destination country, shipping method and project schedule.

Shipping and delivery terms should be confirmed before production or shipment.

2. Sample Shipping

Samples may be shipped for product review, glass color confirmation, filament effect checking, brightness testing, fixture matching or project approval.

Sample shipping costs are usually confirmed separately before shipment. Depending on the agreement, sample freight may be paid by the customer, included in the sample quotation or arranged through the customer’s own courier account.

Sample delivery time may vary depending on sample availability, customization requirements, destination country and courier service.

3. Bulk Order Shipping

For bulk orders, wholesale orders, OEM/ODM orders or custom project production, shipping arrangements will be confirmed after product specifications, quantity, packaging, payment terms and delivery requirements are finalized.

Bulk orders may be shipped by express courier, air freight, sea freight, rail freight or other agreed logistics methods depending on the order volume, delivery schedule and customer requirements.

GLORILUM will coordinate shipment preparation according to the confirmed order details and agreed shipping method.

4. Shipping Methods

Depending on the project and destination, shipping methods may include:

Express courier for samples or small orders

Air freight for urgent commercial orders

Sea freight for bulk orders and large-volume shipments

Customer-appointed freight forwarder

Other agreed logistics solutions

The final shipping method should be confirmed in writing before shipment.

5. Packaging for Glass Lighting Products

GLORILUM takes reasonable care in packaging decorative glass bulbs and lighting products to help reduce the risk of damage during transportation.

Packaging may include protective inner packaging, cartons, cushioning materials, product labels, export cartons or customized packaging according to the order requirements.

For fragile glass products, packaging details may be adjusted based on product shape, glass size, order quantity, shipping method and destination.

If private-label packaging or custom packaging is required, customers should confirm all packaging details before production.

6. Delivery Time

Delivery time may include production time and transportation time.

Production time depends on product type, quantity, customization level, sample approval, material availability and production schedule.

Transportation time depends on shipping method, destination country, customs clearance, logistics availability, holidays and other factors beyond our control.

Any delivery time provided by GLORILUM is an estimated timeframe unless otherwise confirmed in writing. We will make reasonable efforts to meet agreed delivery schedules, but delays may occur due to production, logistics, customs or force majeure events.

7. Shipping Cost

Shipping costs are usually calculated based on destination, package size, weight, shipping method, order volume and logistics service provider.

Unless otherwise agreed in writing, shipping costs are not included in the product price and will be quoted separately.

For large orders, shipping costs may be confirmed after final packaging dimensions, gross weight, carton quantity and shipping method are confirmed.

8. Customs Duties, Taxes and Import Fees

International shipments may be subject to customs duties, import taxes, VAT, local handling fees, customs clearance charges or other destination-related fees.

Unless otherwise agreed in writing, the customer is responsible for all customs duties, import taxes, local charges and destination fees required by the destination country or region.

GLORILUM is not responsible for delays caused by customs inspection, customs clearance, import restrictions, missing local documentation or destination-country requirements.

9. Shipping Terms and Risk Transfer

Shipping terms may be confirmed in the quotation, proforma invoice, purchase order or written agreement.

Depending on the project and shipping arrangement, trade terms may include EXW, FOB, CIF, DAP or other agreed terms.

Risk of loss or damage during transportation will be handled according to the agreed shipping terms, logistics arrangement and written agreement between GLORILUM and the customer.

Customers using their own freight forwarder or courier account should coordinate closely with the appointed logistics provider after goods are handed over.

10. Inspection Upon Delivery

Customers should inspect the goods as soon as possible after receiving the shipment.

Please check the outer cartons, product quantity, packaging condition and visible product condition. If any damage, shortage or delivery issue is found, please keep the original packaging and take clear photos or videos as evidence.

Customers should contact GLORILUM promptly with the order number, product details, photos, videos and a description of the issue.

11. Damaged or Missing Items

If products are damaged or missing during transportation, GLORILUM will review the situation based on the order details, shipping terms, packaging condition, logistics records and evidence provided by the customer.

Depending on the confirmed responsibility and agreement, possible solutions may include replacement support, repair guidance, partial compensation, logistics claim assistance or other reasonable support.

Claims for shipping damage or missing items should be reported within a reasonable time after delivery.

12. Incorrect Shipping Information

Customers are responsible for providing accurate shipping information, including recipient name, company name, delivery address, phone number, email address, tax information, import details and any required local customs information.

GLORILUM is not responsible for delivery delays, additional costs, returned shipments or failed delivery caused by incorrect or incomplete shipping information provided by the customer.

13. Shipment Delay

Shipment delays may occur due to production schedule, material availability, sample confirmation, packaging requirements, customs inspection, logistics congestion, severe weather, holidays, force majeure events or other circumstances beyond our reasonable control.

If a delay occurs, GLORILUM will make reasonable efforts to communicate with the customer and provide updated shipping information when available.

14. Customer-Appointed Forwarder

If the customer appoints a freight forwarder, courier agent or shipping company, GLORILUM will coordinate goods handover according to the agreed arrangement.

After the goods are handed over to the customer-appointed forwarder, delivery schedule, transportation handling, customs clearance and destination delivery may be managed by the customer or their logistics provider.

15. Address Changes

If you need to change the shipping address, please contact GLORILUM as soon as possible before shipment.

Once the shipment has been dispatched, address changes may not be possible or may result in additional fees, delivery delays or returned goods.

16. Contact Us

If you have any questions about shipping, delivery, packaging or logistics arrangements, please contact us:

GLORILUM

Website: www.glorilum.com

Email: sales@glorilum.com